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Privacy Policy

This Privacy Policy is designed to comply with the General Data Protection Regulation (GDPR) and the Irish Data Protection Acts 1988–2018. It is tailored for Top Glass (topglass.ie), a business providing glass splashbacks, mirrors, and glazing services in Ireland.

Privacy Policy for Top Glass

Last Updated: March 2026

At Top Glass, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

1. Who We Are

Top Glass (“we”, “us”, or “our”) is the data controller for the information collected on https://www.topglass.ie/. Our business is located in Dublin, Ireland.

For any data protection queries, you can contact us at:

  • Email: info@topglass.ie
  • Phone: 01 697 9635 / 086 7777 201

2. Information We Collect

We collect information to provide better services to our customers. This includes:

  • Information you give us: When you request a “Free Quote,” “Free Consultation,” or contact us via our web forms, we may collect your Name, Email Address, Phone Number, and Postal Address (to provide accurate quotes and measurements).
  • Website Usage Data: We may collect information about your interaction with our website, such as your IP address, browser type, and pages visited, typically via cookies.

3. How We Use Your Information

We use your information for the following purposes:

  • To provide quotes and services: We use your contact details to respond to your enquiries, provide estimates, and schedule installations for glass splashbacks, mirrors, or windows.
  • Contractual obligations: To carry out our obligations arising from any contracts entered into between you and us.
  • Legitimate Interests: To improve our website and customer service experience.
  • Marketing: Only with your explicit consent, we may send you information about new products or special offers.

4. Lawful Basis for Processing

Under GDPR, we rely on the following legal bases:

  • Contractual Necessity: Processing is necessary to provide you with a quote or perform the services you have requested.
  • Legitimate Interest: For the effective management and operation of our business.
  • Consent: Where you have opted-in to receive marketing communications.

5. Data Retention

We will hold your personal information on our systems only for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us (typically 6–7 years for tax and accounting records in Ireland). If you request a quote but do not proceed, we will delete your data after [e.g., 12–24 months] unless you request otherwise.

6. Sharing Your Information

We do not sell or rent your information to third parties. We may share your information with:

  • Sub-contractors or fitters: Only those working on our behalf to complete your installation.
  • Service Providers: Third-party providers who help us run our website or email systems (e.g., hosting providers).
  • Legal Requirements: If we are under a duty to disclose your personal data to comply with any legal obligation.

7. Your Rights

Under Irish and EU law, you have the following rights:

  • Access: The right to request a copy of the personal data we hold about you.
  • Rectification: The right to have inaccurate data corrected.
  • Erasure: The right to request that we delete your data (“Right to be Forgotten”).
  • Object/Restrict: The right to object to or restrict certain types of processing.
  • Portability: The right to have your data transferred to another organisation.

To exercise these rights, please email us at info@topglass.ie. We will respond within 30 days.

8. Security Measures

We take the security of your data seriously. We use industry-standard security measures (such as SSL encryption on our website) to protect your information from unauthorised access, loss, or misuse.

9. Use of Cookies

Our website uses “cookies” to enhance your browsing experience. Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive. You can turn off cookies in your browser settings, though this may result in a loss of functionality when using our website.

10. Right to Complain

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Data Protection Commission (DPC).